We have seen this movie before. On October 1, 2013, Healthcare.gov launched to support the Affordable Care Act insurance marketplace. It was designed to handle tens of thousands of concurrent users.

If you sit on a board, lead a product organization or own a P&L tied to technology, you have likely heard this phrase: “We have a backlog problem.” A software backlog is the accumulated list of ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. I'm an expert in software and work-related issues, and I ...