24/7 live chat launches. Personalized support uses Google Gemini. Verizon is giving its customer service a major upgrade with the help of AI. The company recently announced a new support system that ...

Verizon Touts Upgraded Customer Service Push: Will It Make a Difference? The changes include adding a 'Customer Champion' to field your query until it's resolved, updating you on their progress via ...

LIVINGSTON – You may have experienced this problem when you call Verizon because you want to shave a little off your bill each month. You're downgraded to a lower-priced cable package, but you lose ...

Verizon is trying to streamline its customer service experience by overhauling it with more chatbots and AI tools. The My Verizon app is being relaunched today with a new “AI-powered Verizon Assistant ...