Imagine it's lunchtime. There are half a dozen burger joints you could go to. Assuming prices and food quality are roughly the same at each place, how do you choose where to go? It's all about the ...

In my first article of this series, I shared my thoughts on how much reliability (availability, performance and security) matters to a digital business. In this article, I will cover the pressures ...

As a recession looms over the economy, business leaders are channeling significant energy into a strategy to recession-proof their business model. But a recession doesn’t necessarily need to equate to ...

Today's consumers and businesses anticipate a seamless, transparent and personalized delivery journey, mirroring the convenience found in other on-demand services. Based on this trend, customer ...

We are in October, that month of the year when organisations celebrate customer service as a crucial culture by recognising their outstanding employees and appreciating clients for their support. Many ...

The latest 2022 research focused on the connected customer experience found that 88% of customers say the experience a company provides is as important as its product or services -- up from 80% in ...