The General Services Administration on Monday announced two Technology Modernization Fund awards for IT modernization projects focused on customer experience. Through the TMF, the agency has allocated ...

Whenever you design a sample for a CX project, you lay an indispensable foundation for creating reliable and functional insights for your organization. For too many, improving customer experience ...

The White House released details about two cross-agency customer experience projects meant to improve how the government provides benefits and services in the latest update on the President's ...

Having technologists on the team assessing potential projects and active TMF investments has been a key change over the past year, program leaders told FCW. Last week, the Office of Management and ...

Customer engagement is a top priority at businesses—and for good reason. Consumers say they will tolerate three bad experiences before leaving the company for good. That may help to explain why 65% of ...

Last week, the Office of Management and Budget and General Services Administration announced that $100 million from the Technology Modernization Fund would be designated for projects tied to customer ...

White House on deep blue sky background in Washington DC, USA. (Image credit: Getty Images) The Biden administration has launched nine new ‘life experience projects’ that are intended to improve ...

Every contact center transformation begins with inspiration, an identified need, a promise of improved efficiency, or improved customer engagement in mind. Excitement builds across the organization as ...

Many companies believe that a customer-centric focus is the key to success. It’s crucial to satisfy customers with great experiences—those customers are likely to spend 140% more than those left with ...