Longtime T-Mobile customers are seething over forced plan changes that have raised their monthly bills by at least $6 for ...

Seemingly every brand offers some kind of loyalty program, but only a handful are really worth it. T-Mobile’s Magenta Status is one of them. Magenta Status is a free loyalty program for all postpaid T ...

T-Mobile is making another significant change for customers, despite recent retention pressure.

Security researchers at two US universities were able to intercept T-Mobile customer call and text data from completely unencrypted satellite communications. Researchers were also able to eavesdrop on ...

T-Mobile promised users who bought certain mobile plans that it would never raise their prices for as long as they lived—but then raised their prices this year. So it’s no surprise that 2,000 T-Mobile ...

T-Mobile has made it loud and clear, time and time again, that it isn’t afraid to raise prices, add fees, or restrict discounts, even if it leads to customer backlash. Despite recent struggles to ...

T-Mobile is using AI to proactively resolve customer issues, aiming to eliminate the need for support calls altogether. Voice AI now handles about half of customer service calls, contributing to over ...

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A Reddit user recently suspected T-Mobile had introduced AI into its T-Force social media support team after seeing a “virtual agent” survey question. The customer said the support experience was good ...