An organization may hear many voices (Customer, Business, Employee, and Process). It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...

TUALATIN, Ore.--(BUSINESS WIRE)--iGrafx, a leading provider of process intelligence and process management solutions, has been named a Customers’ Choice in the 2023 Gartner Peer Insights™ Voice of the ...

HANOI, Vietnam--(BUSINESS WIRE)--Global IT Firm FPT Software has been named in the 2024 Gartner® Peer Insights™ Voice of the Customer report for Robotic Process Automation. This marks the second ...

In an era where AI and digital transformation dominate boardroom discussions, many leaders are overlooking the most fundamental principle of business success: truly understanding the voice of their ...

Artificial intelligence (AI) is reshaping how businesses interpret the Voice of the Customer (VoC), elevating customer feedback to actionable insights for product enhancement and proactive service.

Customer experience leaders need to present insight with enough "voice" to prompt real actions. Voice of the Customer (VoC) programs are a cornerstone of successful customer experience programs. Yet ...

Marketing Smarts episode guest Nate Brown says a voice-of-customer initiative is the "capability that we have to go where our customers are and to listen to them and absorb their feedback in ...

I clearly remember standing in the operating room (OR). I was there with our sales representative to observe a case as part of our normal Voice of Customer (VOC) process. I had seen well over 50 ...

Respect for the rights of your customer/client base necessitates that you and your design team are communicating with the customer as much as possible throughout the senior design project. Because ...